14 days, free return shipping, no restocking fee.
14-day returns
You can return any product within 14 days of delivery for a full refund of the item price. The item must be new, unused and in its original packaging with all accessories, manuals and parts.
Free return shipping
Returns are free. Email support@skylinevolt.com with your order number, and we’ll send a prepaid return label, or arrange a freight pickup for large items such as e-bikes, large TVs and lift cabinets.
How to start a return
- Email us within 14 days of delivery with your order number and the item you’re returning.
- We reply within one business day with a return authorization and label or pickup details.
- Pack the item in its original packaging and drop it off or hand it to the carrier.
Refunds
We inspect returns within 2 business days of receiving them, then refund your original payment method. Banks usually post the refund within 5-10 business days. There is no restocking fee.
Items we can’t accept
We can’t accept items that have been ridden, mounted, installed, damaged after delivery, or returned without their original packaging. If you’re not sure, ask before sending it back.
Damaged or defective items
If an item arrives damaged or develops a defect, contact us. Damage in transit and defects are covered separately from this return window, under our delivery policy and 2-year warranty.
Exchanges
Want a different size, color or model? Return the original under this policy and place a new order, or ask us and we’ll set up the swap.
Last updated October 4, 2026